Balloon Pros Las Vegas

Frequently Asked Questions

We know planning an event, big or small, comes with its fair share of inquiries and details to hammer out. To assist you on your journey to creating a memorable celebration, we’ve compiled a list of frequently asked questions regarding our services, products, and processes. Whether you’re curious about our helium quality, delivery, or how far in advance to book— we’ve got you covered.

Read on to find the answers to some of the common queries we receive.

And remember, our team at Balloon Pros Las Vegas is always a text or call away, ready to assist you 24/7 in making your event as magical as envisioned.

Medical-grade helium is of a higher purity compared to regular helium, ensuring a longer float time and better lift for our balloons. This quality standard is part of our commitment to delivering superior and lasting decor for your celebration.

We service all of the Las Vegas valley including the hotels on the Strip, Downtown, Henderson, and Summerlin.

We recommend placing your order as far in advance as possible to ensure availability and to avoid any rush fees. However, we understand that last-minute needs arise and we are equipped to handle rush orders. Please be aware that for rush orders, there may be limitations on stock and additional pricing surcharges may apply. It’s always best to call us directly to discuss your specific needs and timeline, and we’ll do our utmost to accommodate your request. Our team at Balloon Pros Las Vegas is committed to making your event spectacular, no matter the timeframe.

Yes, we offer both installation and clean-up services to ensure a hassle-free experience for our clients.

The longevity of our balloons can vary depending on the type of balloon and the conditions they are kept in. However, thanks to our exclusive use of medical-grade helium, our balloons enjoy a longer float time compared to those filled with regular helium. Additionally, as we only utilize professional-grade balloons, they prove to be more durable and reliable than store bought balloons. Our adherence to high-quality materials ensures your event decor remains vibrant and uplifting throughout your celebration.

We prioritize delivering a top-notch, reliable service, which requires us to use our trusted, professional-grade supplies and products. Therefore, we are unable to use balloons from external sources such as Amazon or other stores. Our commitment to quality and consistency ensures we can create the best and safest balloon decor experience for your event. By adhering to this policy, we can guarantee the aesthetic appeal and longevity of the balloon decor, contributing to the success and memorability of your celebration.

Yes, we have a variety of packages to cater to different events ranging from intimate hotel room celebrations to grand corporate events. Please contact us for more details on our packages.

We offer daily rentals for our bounce castles and other decor items. Our rentals include installation, cleanup, and an attendant to manage the setup. Please text or call us for a quote.

Please Note: Rental items are add-ons to a balloon décor order and are not rented as stand alone items.

We understand that plans change. We will try our hardest to accommodate rescheduling depending on what other jobs have already been booked on the specific day and time. In regard to cancellations, once an invoice is issued and payment is received product will already have been ordered at which point payments are non-refundable.

Yes, besides the quoted amount for your event decor, a tax of 8.38% and a delivery fee of 12 to 15% of the total order price will be added to your quote or invoice. Additionally, please note that some hotels and businesses only provide paid parking access, and as such, we may need to add a parking fee to cover this expense. Our aim is to provide transparent pricing, so all these details will be discussed and clarified in the quote provided to you.

During summer months, due to the hazardous and excessive heat, which often rises above 105 degrees, we adjust the hours of our helium deliveries. Delivery times of items that include helium will be before 9 a.m. or after 7 p.m. as conditions warrant.